tag:status.tibus.com,2005:/historyTibus Status - Incident History2024-03-29T05:23:38ZTibustag:status.tibus.com,2005:Incident/188110432023-10-16T15:10:05Z2023-10-16T15:10:05ZIssue with Support Ticketing System<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tibus.com,2005:Incident/180751582023-08-07T14:01:56Z2023-08-07T14:03:39ZNetwork Outage<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Update</strong> - We will continue to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue on our network and we are investigating the cause. Please stand by for updates.</p>tag:status.tibus.com,2005:Incident/172069732023-05-10T17:17:47Z2023-05-10T17:24:45ZDNS outage<p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.tibus.com,2005:Incident/168503922023-04-13T15:15:06Z2023-04-13T15:15:06ZNetwork Outage<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Monitoring</strong> - Network is now stable and we are monitoring.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:10</var> UTC</small><br><strong>Monitoring</strong> - We are experiencing issues on our network.<br /><br />Our team are investigating the cause and will update in due course.</p>tag:status.tibus.com,2005:Incident/147517832022-12-09T15:48:45Z2022-12-09T15:48:45ZPower issues in BT1<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:48</var> UTC</small><br><strong>Resolved</strong> - NIE have resolved all local power issues and all affected customers service has restored.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Identified</strong> - A small number of connectivity and Ultrafast customers in Belfast BT1 are currently offline due to a confirmed NIE power outage in the area. We will monitor these customers until NIE resolve and recovery of services is confirmed.</p>tag:status.tibus.com,2005:Incident/119433322022-10-13T17:16:09Z2022-10-13T17:16:09ZNetwork outage in Dublin<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Update</strong> - Tibus suffered an issue on its core routers at 00.31 this morning. Our engineers were able to diagnose the problem and restore service at 02.58. We have raised an urgent case with the vendor Cisco.<br /><br />Traffic to and from our Dublin datacenter between 12.30 and 2.45 this morning will have been affected.<br /><br />We are not expecting any further issues.<br /><br />Apologies for any inconvenience caused.<br /><br />More detail on root cause and improvement actions will be made available by the customer success team or your account director, in the normal way.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.tibus.com,2005:Incident/110239722022-09-01T07:00:34Z2022-09-01T07:00:34ZCathedral Quarter Ultrafast Maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Scheduled</strong> - Our supplier has made us aware of a maintenance window that will affect our Ultrafast customers in the Cathedral Quarter area. <br /><br />The purpose of this essential maintenance is to improve the quality of the network involving both software and hardware upgrades.<br /><br />Customers should expect 2 separate outages of approximately 60 minutes each.</p>tag:status.tibus.com,2005:Incident/101309272022-06-10T11:51:24Z2022-06-10T11:51:24ZProblems sending email through to Gmail for some customers.<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>09:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> UTC</small><br><strong>Update</strong> - This issue affects only email customers that use mail.tibus.net. <br /><br />It does NOT affect websites that send emails to Gmail customers.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Investigating</strong> - Some email customers are experiencing difficulties sending to Gmail accounts, due to SPF enforcement. <br /><br />This issue has a fix available. Please contact support@tibus.com or by calling our support line on +44 (0) 28 9033 1122.</p>tag:status.tibus.com,2005:Incident/91032212022-01-20T09:07:54Z2022-01-20T09:07:54ZBelfast Network Issue<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>09:07</var> UTC</small><br><strong>Update</strong> - Monitoring period is concluded and we are satisfied the power provision in the BT Data Centre is once again stable.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:57</var> UTC</small><br><strong>Update</strong> - Services were restored to Tibus customers at 14.04 GMT, 17th Jan 2022. <br /><br />This incident was caused by a total power loss at the BT Data Centre, Belfast. <br /><br />We await substantive information from the supplier.<br /><br />We hope to be able to move this incident into a resolved state following analysis of that information.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tibus.com,2005:Incident/90539602022-01-12T08:30:29Z2022-01-12T08:30:29ZPlanned Website Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:25</var> UTC</small><br><strong>Scheduled</strong> - Our website will be undergoing a short maintenance window and will be unavailable during this time.</p>